TERMS & CONDITIONS: PERSONAL ALARM SERVICES
Operated by Zalth
Effective Date: 10 November 2026
These Terms & Conditions (“Agreement”) govern the purchase of hardware and subscription to cellular connectivity services provided by Zalth (“we,” “us,” or “our”), with a business address at 1 St Cross Lane, Isle of Wight, PO30 5PZ, contactable via email at info@zalth.co.uk.
By purchasing the Equipment or activating the cellular service, you (“the Customer,” “you,” or “your”) agree to be bound by these terms.
1. Hardware Ownership, Title, and 12-Month Warranty
1.1 Transfer of Ownership: Ownership of the physical hardware—specifically the Eview EV-04 alarm pendant, lanyard, and charging base station (collectively, the “Equipment”)—transfers entirely to the Customer only upon receipt of full payment for the hardware retail price.
1.2 Transfer of Risk: Risk of damage to, loss of, or theft of the Equipment passes to you immediately upon physical delivery to your designated shipping address.
1.3 12-Month Manufacturer Warranty: The Equipment is supplied with a twelve (12) month manufacturer warranty covering inherent component defects and manufacturing faults from the date of dispatch. This warranty strictly excludes faults caused by accidental damage, water submersion beyond specified device ratings, neglect, tampering, or fair wear and tear.
1.4 Software License: While you own the physical hardware components, you do not acquire any ownership rights to the firmware embedded within the Equipment or the cloud infrastructure used to transmit data. These are provided under a limited, non-exclusive license.
2. Shipping and Delivery Timeline
2.1 Delivery Window: Following successful order processing and payment clearance, your Equipment will be dispatched to your designated UK shipping address. We aim to ensure your device is delivered within seven (7) working days.
2.2 Working Days Defined: For the purposes of this agreement, working days are defined as Monday to Friday, excluding UK bank holidays and public holidays.
2.3 Courier Dependencies: While we make every effort to meet this shipping window, delivery timelines are subject to third-party courier performance. Zalth accepts no liability for minor delivery delays caused by postal disruptions, adverse weather, or courier network capacity issues.
3. Contract Terms and Recurring Monthly Billing
3.1 Minimum Contract Term: The cellular network connectivity service is supplied subject to a minimum fixed contract term of twelve (12) months from the date of dispatch.
3.2 Cellular Connectivity Only: Your recurring payment strictly covers access to a third-party mobile cellular network profile (SIM card data, voice minutes, and SMS text capacity).
3.3 Recurring Payments: You explicitly agree to maintain a valid, active payment card on file within your online account dashboard. The recurring monthly fee will be automatically debited from your authorized payment method every thirty (30) days to maintain network connectivity.
4. Cancellations and Early Termination Fees
4.1 Cancellation Requests: You may request to cancel your service at any time by contacting our administration team via email at info@zalth.co.uk.
4.2 Cancellation Within the Initial 12-Month Term: If you cancel or terminate your service before completing the full 12-month minimum contract term, you remain legally liable for the remaining financial balance of the contract. We reserve the right to immediately charge your payment card an Early Termination Fee equal to the total monthly fees remaining on your 12-month agreement.
4.3 Cancellation After the Initial 12-Month Term: Upon completing your initial 12-month contract, your plan will automatically transition into a flexible month-to-month agreement. You may cancel at any time thereafter by providing a 30-day notice via email. No early termination fees will apply after Month 12.
4.4 Immediate SIM Deactivation for Safety: If you request an immediate closure of your account (e.g., if the device is lost, stolen, or the user passes away), we will issue a remote deactivation command to our network carrier.
5. Failed Payments, Suspension, and Deletion
5.1 Failed Top-Ups: To prevent a disruption to your life-safety services, your recurring monthly payment must process successfully. If a monthly top-up fails, you will be notified automatically via email and/or SMS.
5.2 7-Day Suspension Grace Period: You will be granted a strict grace period of seven (7) days from the date of the first failed payment to update your card details and clear your balance. During this 7-day grace period, cellular operations may be limited or suspended.
5.3 Permanent Line Deletion: Failure to resolve outstanding balances before the end of the 7-day grace period will result in the automated, permanent deletion of the mobile telephone number from the cellular network carrier grid (1pMobile/EE). Once a mobile number is deleted by the network operator, it cannot be recovered under any circumstances, and the physical SIM card inside your alarm pendant will become permanently useless. Replacement of a permanently deleted SIM will incur an additional setup fee.
6. TOTAL DISCLAIMER OF MONITORING AND EMERGENCY SERVICES
6.1 100% Unmonitored Service Status: Zalth does not operate an emergency response centre, does not monitor incoming device alerts, does not handle emergency calls, and will not deploy emergency services on your behalf.
6.2 Family Monitoring Model: This device operates strictly as a self-managed, unmonitored piece of equipment. When the SOS button is triggered or a fall is detected, the device directly dials and texts the private mobile phone numbers programmed into your online account profile. The Customer, their family, and their designated contacts assume total, exclusive responsibility for monitoring, answering, and responding to all alerts generated by the Equipment.
6.3 Exclusion of Liability for Unanswered Alerts: We accept absolute zero liability for any injury, medical complication, property damage, or fatal incident resulting from:
7. Customer Programming Responsibility via Webapp
7.1 Self-Managed Contact Updates: All emergency contact names, telephone numbers, and order priority settings must be managed, updated, and verified directly by the Customer or their family members via the web application dashboard.
7.2 Data Accuracy: You bear sole and absolute responsibility for ensuring that all data entered into the web application is mathematically correct, fully formatted for UK networks, active, and capable of receiving standard telephone calls and automated SMS texts.
7.3 Instant Application of Updates: Any changes made within the web application overwrite existing hardware profiles. Zalth accepts no liability for emergency alerts failing to route correctly because of outdated, misspelled, or incorrect contact information entered by the user or their family.
8. Mandatory Initial Testing and Routine Monthly Maintenance
8.1 Mandatory Setup Activation Test: Upon initial delivery, the Customer or a family member must follow the setup instructions, power on the charging base, charge the pendant completely, and simulate a manual emergency test call. This test is vital to verify that your home environment supports cellular connectivity and that your webapp-configured emergency contacts receive the test alerts successfully.
8.2 Routine Monthly Testing: The Customer assumes full operational responsibility for conducting a live manual SOS test at least once every thirty (30) calendar days. This routine maintenance ensures that the physical speaker, microphone, cellular roaming status, and battery capacity remain fully functional.
8.3 Battery Management: The Customer must ensure the Equipment is placed on its charging base station regularly to avoid deep battery depletion. Zalth accepts no liability for devices that fail to trigger alerts or transmit tracking data because the battery was allowed to run completely flat.